- As part of the organizational OpEx program, I delivered multiple ServiceNow projects blended with automation. This involved integrating multiple tools with ServiceNow and developing the ability to drive automated processes on ServiceNow.
- Developed multiple PoCs in the area of monitoring, CMDB, Event management, ITSM, and Cloud Management.
- Innovated unique CMDB solutions using AMQP/MQTT protocols.
- Gained working knowledge of ELK and Splunk with respect to provisioning and operations to be integrated with ServiceNow.